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order-troubleshooting

Order tracking and delivery troubleshooting procedures. Activate when handling order status, delivery, or shipping issues.

Packaged view

This page reorganizes the original catalog entry around fit, installability, and workflow context first. The original raw source lives below.

Stars

Hot score

Updated

March 20, 2026

Overall rating

C1.2

Composite score

1.2

Best-practice grade

B80.4

Install command

npx @skill-hub/cli install altairalabs-promptkit-order-troubleshooting

Repository

AltairaLabs/PromptKit

Skill path: examples/workflow-skills/skills/orders/order-troubleshooting

Order tracking and delivery troubleshooting procedures. Activate when handling order status, delivery, or shipping issues.

Open repository

Best for

Primary workflow: Ship Full Stack.

Technical facets: Full Stack.

Target audience: everyone.

License: Unknown.

Original source

Catalog source: SkillHub Club.

Repository owner: AltairaLabs.

This is still a mirrored public skill entry. Review the repository before installing into production workflows.

What it helps with

Install order-troubleshooting into Claude Code, Codex CLI, Gemini CLI, or OpenCode workflows
Review https://github.com/AltairaLabs/PromptKit before adding order-troubleshooting to shared team environments
Use order-troubleshooting for development workflows

Works across

Claude CodeCodex CLIGemini CLIOpenCode

Favorites: 0.

Sub-skills: 0.

Aggregator: No.

Original source / Raw SKILL.md

---
name: order-troubleshooting
description: Order tracking and delivery troubleshooting procedures. Activate when handling order status, delivery, or shipping issues.
allowed-tools:
  - search_orders
metadata:
  tags: "orders, tracking, delivery, shipping"
---

# Order Troubleshooting Guide

## Common Issues

### Order Not Received
1. Search for the order using `search_orders` or `get_order`
2. Check the shipping status and estimated delivery date
3. If past estimated delivery:
   - Domestic: wait 3 additional business days before filing a claim
   - International: wait 7 additional business days
4. Offer to resend or refund if the window has passed

### Wrong Item Received
1. Verify the order details with the customer
2. Apologize and offer:
   - Ship the correct item immediately (preferred)
   - Full refund if the item is out of stock
3. Provide a prepaid return label for the wrong item

### Damaged Item
1. Ask the customer for photos if possible
2. For items under $25: refund without requiring return
3. For items $25+: arrange return and replacement